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Elevating a Recognized Concession Program to New Heights

Elevating a Recognized Concession Program to New Heights at SFO
Elevating a Recognized Concession Program to New Heights at SFO

Location: San Francisco, California, USA

As part of an airport terminal planning project, LeighFisher prepared a concessions plan for San Francisco International Airport’s Terminal 2—the former international terminal that recently went through a $300 million redevelopment. The San Francisco Airport Commission wanted to ensure that concessions would feature prominently in the redeveloped terminal and take the Airport’s award-winning concessions program to a new level. LeighFisher's airport concessions development team was charged with developing an innovative concessions plan that would incorporate into the terminal design a recognition of the importance of concessions to the passenger experience. Through an interactive process, LeighFisher met regularly with the Airport Commission to come up with a unique, integrated design that is one of the outstanding features of the new terminal.

The Airport's concessions program received the Airport Council International-North America's Richard A. Griesbach Award of Excellence in 2013 and in 2012, Airport Revenue News presented the Airport with six major awards in recognition of the outstanding concessions program.

Key Highlights: 
  • The innovative concessions layout optimizes exposure to passengers, with all concession areas having nearly 100% exposure to primary passenger flows
  • The space requirements were based on a commercial supportable forecast that accounted for current Airport concessions performance in each terminal and the proposed traffic levels and passenger mix in Terminal 2
  • A concession plan that is integrated with the gates and holdroom areas, providing departing passengers with a range of seating and concession options near each departure gate
Services Include: 
Airport Concessions Development
Economic Analysis
Airport Terminal Planning
Main Contacts